Frequently Asked Questions

We’re answering your questions as quickly as we can and hope to have all these questions answered soon. In the mean time do not hesitate to contact us directly if you need information immediately or submit your question and we will add it to our list.

Service FAQs
Billing FAQs
  • What forms of payment do you accept?
  • When is payment due?
  • What if payment is late?
  • Do you issue refunds?
  • Are there any additional fees?
  • Why are service fees separate?
  • Do you charge HST?
  • Can I claim the HST back?
Strategy FAQs
  • How do I improve my search ranking?
  • How do I deal with negative online reviews?
  • What is email marketing?
  • Should I use social media?
  • What social media tool is best?
  • Why should I post?
  • How do I get more followers and likes?
  • Should I use comments?
  • Why do you use minimal design?
  • What are hashtags?
  • What is loyalty marketing?
  • What is direct/targeted marketing?
Other FAQs
  • Do you have an office?
  • Why does it say “BLOG AT WORDPRESS.COM. | THE SPUN THEME.” on your website?
  • Can the footer be removed from my website?
  • How do I become a SustainableMrk partner?
  • Why do you not allow comments?
  • What is FoodphoriaMrk?
  • What is Qinnect?
  • What is Toronto Common?
Glossary of terms
  • Agile Marketing
  • Content Management Solutions (CMS)
  • Digital Marketing
  • In-House Marketing
  • Niche
  • Out-of-the-Box Solutions
  • Return on Investment (ROI)
  • Search Engine Optimization (SEO)
  • Social Media
  • Templates

Didn’t see the information you needed?

Feel free to submit a question using our FAQ form below or contact us directly at

We will do our best to answer questions within 2-4 business days and will be posted directly to the website as well as emailed if contact details are provided. In cases where a question cannot be answered we can only notify those that provided contact details. You can also subscribe to our mailing list for automatic updates, just be sure to check FAQ.